Not totally satisfied with your purchase? We are sorry about that and we want to make it right. That's why returns and exchanges at ENTERPRISE OF BLACK HAIR ALLIANCE (EBHA) are easy—whether you return merchandise back to www.ebhahair.com or to a ENTERPRISE OF BLACK HAIR ALLIANCE (EBHA) store physically located in the U.S.
Returns to www.ebhahair.com
You may return product for any reason within 14 days upon receiving to get a full merchandise refund via your original form of payment (including PayPal).
Merchandise must be returned and received unworn, in the original packaging, with the original shipping invoice.
Complete the Return & Exchange Form on the invoice and include it with the item for return.
Please allow 7-10 days to process your return and credit your original form of payment. An $8.50 shipping fee will be deducted from your refund.
If you received this item as a gift, please note that a refund will only be credited to the card that was used to make the purchase.
Sorry, but items purchased at pick up stores CAN NOT be returned to www.ebhahair.com.
Questions on how to send your merchandise back? See “Exchange" below.
Exchanges to www.ebhahair.com
We offer free exchanges to www.ebhahair.com.com every day. Here's how it works:
Exchanges are processed like a return and reissued as a new order. You'll receive a credit for the items you're sending back and a separate charge for the exchange order placed.
Just use the return shipping label provided in your package to indicate your replacement item and send your order back to us. We'll exchange your old item(s) and send your new item(s) back to you!
How to Ship Your Return or Exchange
Please send the package to us at:
ENTERPRISE OF BLACK HAIR ALLIANCE (EBHA)
1951 landmeier road,
Elk Grove Village, IL 60007
Please write “RETURN” or “EXCHANGE” on the outside of the mail package with a marker, so your orders will be processed faster.
Return & Exchanges at a FAHAIR Store
Returned or exchanged product must be unworn.
Bring your receipt or invoice, original form of payment, and the original product packaging.
Purchases returned or exchanged within 14 days upon receiving will get a refund as the method you used to pay (including Paypal).
If you're returning a gift you received, you'll be issued a ENTERPRISE OF BLACK HAIR ALLIANCE (EBHA) merchandise credit only.
Purchases returned without a receipt or invoice will be issued a ENTERPRISE OF BLACK HAIR ALLIANCE (EBHA) merchandise credit equal to the current selling price of the product.
www.ebhahair.com may limit the number of returns permitted without a valid receipt. Valid ID (driver's license, passport, military ID, or state issued photo ID card) is required for all returns without a valid receipt.
International Returns & Exchanges
It's simple! Just follow the steps for domestic returns and exchanges. However, pre-paid FedEx return labels cannot be used outside the U.S. Please use the shipping carrier of your choice and send the package to us at: