You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.
My order is not the right color and I haven't opened the main part of the package, how do I return/exchange?
If you would like to send them back for an exchange or refund, you may do that as long as the security seal has not been broken and they have not been opened or worn, please contact us prior to sending your items back for full details & address information.
Please write on the outside of the package with a marker "RETURN" so they don't get held up in customs. Please also include your order number inside the package. We recommend sending it back with a tracking number as we cannot be held liable for lost or unknown whereabouts of returns or exchanges.
*Note: You may only return or exchange any BELLAMI Professional Styling Tools if the item was purchased at full price. If a promotion or discount code was used, we are not able to offer a return or exchange*.
Where do you ship from?
Our shipping facility is currently located in Elk Grove Village, IL 60007 USA
My payment won't go through?
Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at firstname.lastname@example.org How do I know which color to choose?
If you are unsure on which color will match you, you can order a color ring from us, that way It would be the best.
How long does my hair have to be to wear wigs/extensions?
We recommend 6 inches minimum, but if you think you can make it work then you are more than welcome to try it out :)
Can my wigs/extensions be dyed?
Our human hair extensions/weavings are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your extensions/weavings and possibly cause damage if not done correctly. We also recommend not to lighten or use any bleaching agents.
Can I use hot tools on my wigs/extensions?
Yes, you can! Our human hair extensions are 100% human hair and you can treat just like your own hair with proper care, our synthetic hair products are made with high fiber that endures heat up to 360 °F.
Can I wash my wigs/extensions?
Sure, please follow the instructions we posted on our website, we recommend you routinely wash your hair for hygienic reasons. However, excessive hair washing will shorten the lifespan of your extensions/wigs.
How long do wigs/extensions typically last?
The lifespan of our products are between 3 months to 6 months, depending on their usage and how they are cared for and maintained.
My extensions/wigs are shedding, what do I do?
Some shedding is normal within the first couple wears! But if you feel your wigs/extensions are shedding excessively, please feel free to contact us.